1% Club Logo
1% Club Logo
Sign in
Contact:support@onepercentclub.io
Download App

Trusted by 6L+ Indians

Refund Policy

Last Updated: 25th July 2026

  1. This Refund Policy (“Refund Policy”) applies to products, services, memberships and subscriptions and other offerings made available through the website https://www.onepercentclub.io/ , its subdomains, mobile applications and other digital interfaces operated under the brand name The 1% Club.
  2. This Refund Policy is issued by and applies to One Club Ventures Private Limited, its subsidiaries, affiliates, group entities, associates, partners, successors and permitted assigns.
  3. The expressions “Company”, “The 1% Club”, “We”, “Us” and “Our” shall, depending on the context, mean One Club Ventures Private Limited and/or the relevant group entity, subsidiary, affiliate or service provider through which the relevant product or service is offered.
  4. This Refund Policy shall be read together with the Terms and Conditions, Privacy Policy, service-specific terms, risk disclosures, SEBI/RA/IA disclosures, product-specific documents, third-party provider terms, payment terms, disclaimers and any other documents made available on the Platform from time to time.
  5. By purchasing, subscribing to, registering for, accessing or using any product or service, third-party product, digital content or other offering through the Platform, the User acknowledges that the User has read, understood and agreed to this Refund Policy.
  6. The refund eligibility for any product or service shall depend on:
    1. the nature of the product or service purchased;
    2. the entity collecting the payment;
    3. whether the offering is educational, research-related, advisory-related, distribution-related or third-party in nature;
    4. whether any regulatory guideline, SEBI circular, statutory requirement, product-specific document or third-party provider term mandates a refund;
    5. whether the User has accessed, consumed, downloaded, used or benefited from the service; and
    6. the refund terms specifically disclosed at the time of purchase.
  7. Except where expressly provided in this Refund Policy, the applicable service-specific terms or as required under applicable law, all payments, fees, membership fees, subscription charges, access fees, platform fees, course fees, research fees, advisory fees, convenience fees, third-party charges and other amounts paid by the User shall be final, non-returnable, non-transferable and non-refundable.
  8. Refunds shall not be available merely because of:
    1. change of mind;
    2. non-usage or partial usage of the service;
    3. inability to attend sessions;
    4. personal financial constraints;
    5. time constraints;
    6. dissatisfaction with market performance;
    7. market volatility or investment losses;
    8. non-achievement of personal financial goals;
    9. failure to implement educational learnings;
    10. rejection, delay or failure by third-party providers;
    11. misunderstanding of the nature of the product or service despite disclosures; or
    12. any reason not expressly covered under this Refund Policy.
  9. Payments collected by One Club Ventures Private Limited for the Masterclass / Edtech Offerings shall be eligible for a full refund only if the User raises a valid refund request within seven (7) calendar days from the date of purchase or payment, subject to the terms and conditions of this Refund Policy.
  10. A refund request for the Masterclass / Edtech Offerings must be raised by writing to support@onepercentclub.io within 7 (seven) calendar days from the date of purchase/payment, along with the following details: (a) full name of the User; (b) registered mobile number and email ID; (c) date of purchase; (d) transaction/payment reference ID; (e) name of the masterclass/course/programme purchased; and (f) reason for seeking refund.
  11. Subject to verification and satisfaction of the conditions set out in this Refund Policy, eligible refunds for the Masterclass / Edtech Offerings shall be processed within a reasonable period, ordinarily within seven (7) business days from approval of the refund request. The actual credit timeline may vary depending on the bank, payment gateway, UPI provider, card network or payment service provider. The Company shall not be responsible for any delay in processing or crediting refunds arising due to system failures, payment network disruptions, regulatory restrictions, force majeure events or any circumstances beyond the Company’s reasonable control.
  12. Refunds shall ordinarily be processed to the original mode of payment used by the User. The Company shall not be responsible for delays attributable to banks, payment gateways, card networks, UPI providers or other payment intermediaries.
  13. No refund shall be available for the Masterclass / Edtech Offerings if:
    1. the refund request is raised after seven (7) calendar days from the date of purchase/payment;
    2. the User has violated the Terms and Conditions, this Refund Policy or any applicable policy;
    3. the User has engaged in copying, recording, downloading, redistributing, reselling, reproducing, publishing, uploading, screen-recording, forwarding or commercially exploiting the content;
    4. the User has shared login credentials or allowed third-party access to the content or account;
    5. the User has engaged in fraudulent, abusive, unlawful, threatening, defamatory, harassing, deceptive, discriminatory, sexually inappropriate, tortious or otherwise inappropriate conduct;
    6. the User has misused the Platform, disrupted services, attempted unauthorised access, introduced malware or violated platform security;
    7. the User has already received a refund, credit, extension or other accommodation for the same product or service;
    8. the User has initiated a wrongful chargeback, payment dispute or reversal without valid basis; or
    9. the refund is otherwise prohibited under applicable law, third-party terms or internal fraud-prevention policies.
  14. The refund facility for the Masterclass / Edtech Offerings is an exception granted only for qualifying educational offerings and shall not be interpreted as a general refund right for all products, services, memberships or subscriptions under The 1% Club brand.
  15. The User acknowledges that The 1% Club Membership, where payment is collected by One Centurion Ventures Private Limited, provides access to services that include, as applicable, services rendered by a SEBI-registered Research Analyst and, where applicable, a SEBI-registered Investment Adviser, together with such ancillary features and benefits as may be specified for the relevant membership plan.
  16. Unless expressly required under applicable law, SEBI regulations, SEBI circulars, Research Analyst guidelines, Investment Adviser regulations, service-specific terms, or any mandatory regulatory requirement, payments made towards The 1% Club Membership collected by One Centurion Ventures Private Limited shall be strictly non-refundable, non-returnable and non-transferable.
  17. The User acknowledges that The 1% Club Membership may provide access to research-related services, investment advisory services (where applicable), research reports, recommendations, model portfolios, analytical tools, market commentary, financial content, dashboards, digital resources and other membership benefits. Accordingly, subject to Clause 19 and applicable law, payments made towards such membership shall not be refundable merely on account of non-usage or partial usage of the membership or services, dissatisfaction with the services, market movements, investment losses, change in personal circumstances, inability to act upon any research or advice, or a change of mind.
  18. Where any refund, pro-rata refund, cancellation right, cooling-off right or similar right is mandatorily required under applicable law, the SEBI (Research Analysts) Regulations, 2014, the SEBI (Investment Advisers) Regulations, 2013, applicable SEBI circulars or any other mandatory regulatory requirement, such refund shall be processed strictly in accordance with the applicable regulatory framework and service-specific terms.
  19. For avoidance of doubt, One Centurion Ventures Private Limited shall not be liable to refund any amount where:
    1. the User has accessed research reports, recommendations, insights, model portfolios, analytical tools, dashboards or other restricted content;
    2. the User has availed or activated the membership or any substantial part thereof;
    3. the User has made investment, trading or financial decisions based on any information, research, advice, report, recommendation, tool or content;
    4. the User seeks refund due to market risks, price fluctuations, investment losses or non-achievement of expected returns;
    5. the refund request is based on personal financial constraints, time constraints, change of mind or non-usage;
    6. the User has breached the Terms and Conditions, regulatory declarations, service-specific terms, this Refund Policy or applicable law;
    7. the User has engaged in unauthorised copying, sharing, forwarding, reproducing, recording, redistribution or resale of content;
    8. the User has misused the Platform or violated account security, access restrictions or intellectual property rights; or
    9. the request is otherwise not maintainable under applicable law or applicable regulatory framework.
  20. Any refund, if required under applicable law or specifically approved by One Centurion Ventures Private Limited, shall be subject to deduction of applicable taxes, payment gateway charges, statutory deductions, third-party charges and any other amounts that are non-refundable or already incurred.
  21. The Platform may provide access, discovery, information, links, integrations, redirections or facilitation in relation to third-party smallcase subscriptions, stock baskets, model portfolios, research reports, third-party Research Analyst services or similar third-party offerings. The User expressly acknowledges that where payment for such third-party offerings is collected directly by a third-party provider and not by One Club Ventures Private Limited, One Centurion Ventures Private Limited or One Battalion Ventures Private Limited, such payments, subscriptions, refunds, cancellations, renewals, claims, disputes and service obligations shall be governed exclusively by the refund policy, cancellation policy, terms and conditions and regulatory obligations of the relevant third-party provider.
  22. Where payment is made directly to the relevant third-party provider and is not collected by the Company, the Company shall not assume responsibility or liability for refund, cancellation, chargeback, renewal, non-delivery, service quality, research performance, suitability, recommendations, portfolio performance, delays, rejection, discontinuation or any other issue relating to such third-party services.
  23. The Company shall not be liable to refund or compensate the User for any amount paid directly to any third party, even if such third-party service was discovered, accessed, displayed, linked, introduced, integrated or facilitated through the Platform.
  24. Certain distribution-related products or services may be provided, distributed, introduced or facilitated by One Battalion Ventures Private Limited, including portfolios, portfolio management services, insurance-related products, corporate agent services and other permitted products or services.
  25. Refunds, cancellations, withdrawals, surrender, termination, premium refunds, commission reversals, claim-related payments, PMS-related refunds or any other product-related monetary treatment in respect of such offerings shall be governed by:
    1. the terms and conditions of the relevant product provider;
    2. the terms, policies and decisions of the relevant insurer, PMS provider, portfolio provider, issuer, broker, intermediary or other regulated service provider, as applicable;
    3. applicable IRDAI, SEBI, RBI or other regulatory requirements;
    4. the proposal form, policy wording, PMS agreement, service agreement, product disclosure, benefit illustration, offer document, mandate, onboarding document or other product-specific documentation; and
    5. applicable law.
  26. The Company shall not guarantee issuance, acceptance, renewal, continuation, surrender value, claim settlement, portfolio performance, return, refund, redemption, withdrawal or any other financial outcome in relation to such distribution-related products.
  27. Where a refund or cancellation is available under the product-specific terms or applicable law, such refund shall be processed by the relevant provider in accordance with its own policies, timelines and regulatory obligations. The Company shall not be responsible for delays, deductions, rejection, partial refund, non-refund or any other decision taken by such provider.
  28. Any fixed deposit, deposit product, insurance product or other third-party financial product made available through the Platform shall be issued, maintained, serviced, renewed, cancelled, withdrawn, surrendered, repaid or settled solely by the relevant bank, NBFC, insurer, issuer, intermediary or authorised provider.
  29. The Company merely facilitates access, discovery, information display, application routing, technology enablement, user interface support or distribution, as applicable. The Company does not accept deposits, underwrite insurance, guarantee repayment, guarantee interest, guarantee claim settlement, guarantee surrender value, guarantee issuance or assume responsibility for any act, omission, delay or decision of the relevant provider.
  30. Any refund, cancellation, withdrawal, surrender, premium refund, claim settlement, premature withdrawal, maturity payment, interest payment or other financial treatment shall be governed solely by the terms of the relevant provider and applicable law.
  31. The Company shall not be liable to refund or compensate the User for any amount paid to a third-party provider, insurer, bank, NBFC, insurer or intermediary, except to the extent the applicable payment has been directly collected by the Company and a refund is required under applicable law or expressly provided under the applicable product-specific terms.
  32. Unless expressly stated otherwise, fees paid for digital content, downloadable resources, templates, reports, recordings, tools, restricted community access, private groups, dashboards or other digital access-based products shall be strictly non-returnable, non-transferable and non-refundable once access has been granted, activated, delivered, downloaded, viewed or made available to the User.
  33. The User acknowledges that digital products and access-based services cannot be returned in the same manner as physical goods. Accordingly, once access is provided or content is made available, refund shall not be available except where expressly provided under this Refund Policy or required under applicable law.
  34. Cancellation of a subscription or membership shall only stop future access or renewal, where applicable, and shall not automatically entitle the User to a refund for amounts already paid.
  35. Where a subscription is cancelled by the Company due to breach of Terms, misuse, fraud, unlawful activity, abusive conduct, unauthorised sharing, payment failure, chargeback abuse, regulatory requirement or platform-security concern, no refund shall be payable.
  36. All refund requests must be raised only through the official support channel: Email: support@onepercentclub.io
  37. The User must provide all details reasonably required by the Company to verify the purchase and assess refund eligibility, including:
    1. full name;
    2. registered email ID and mobile number;
    3. transaction ID/payment reference number;
    4. date of payment;
    5. product/service purchased;
    6. entity to whom payment was made, if known;
    7. reason for refund request; and
    8. any supporting documents requested by the Company.
  38. The Company may reject, withhold or suspend any refund request if the User fails to provide sufficient information, raises the request beyond the applicable refund window, misrepresents facts, abuses the refund process, or where the Company reasonably suspects fraud, payment irregularities, unauthorised transactions, duplicate claims, chargeback abuse or any other misuse of the Platform.
  39. Eligible refunds, once approved, shall ordinarily be initiated within seven (7) business days from the date of approval.
  40. The time taken for the refunded amount to reflect in the User’s account may vary depending on the original payment mode, issuing bank, card network, payment gateway, UPI provider or other payment service provider.
  41. The Company shall not be liable for delays caused by banks, payment gateways, card networks, UPI providers, third-party platforms, payment intermediaries, regulatory actions, system failures, force majeure events or any other circumstances beyond the Company’s reasonable control.
  42. Refunds, wherever approved, may be subject to deduction of:
    1. applicable taxes;
    2. payment gateway charges;
    3. banking charges;
    4. convenience fees;
    5. third-party charges;
    6. administrative charges;
    7. statutory deductions;
    8. charges already incurred by the Company; and
    9. any other non-refundable amounts under applicable law or third-party terms.
  43. The Company reserves the right to amend, modify, update, replace or revise this Refund Policy from time to time, including due to changes in business model, regulatory requirements, SEBI/RBI/IRDAI directions, third-party provider terms, payment partner policies, product structure, subscription plans or applicable law.
  44. Any updated Refund Policy shall be published on the Platform and shall become effective from the date of publication or such other date as may be specified.
  45. For refund-related queries, support requests or grievances, the User may contact:

    Email: support@onepercentclub.io

    Phone: +91-8655772112

    Address:601, Signature Suresh Sawant Road, Off. Veera Desai Road, Andheri (W), Mumbai – 400 053, Maharashtra, India

    Grievance Officer: Ms. Preeti Tripathi